Momma Said There'd Be Days Like These...
I missed a day of posting and I feel so disconnected! Literally and figuratively because I lost my wireless connection Thursday.
Had to spend a couple of hours on the phone with tech support - I put it off for an hour while I drank FOUR cups of coffee to fortify myself. It was 7 am or I would have been hitting the vodka. After trying on bathing suits, talking to tech support is second on my "I'd Rather Poke My Eye Out" list. At least this was our local internet service provider so I wasn't talking to someone in India with a made up American name like "Amanda" or "Phillip" that you know the asshat company forces them to use instead of their real, gasp, foreign name. Really, I don't get that because I don't care what they call themselves as long as I can understand them and they can help me.
So, I talk to one chick who is worthless AND she mumbles so I can't understand her even though she is American. She can't figure out the problem so insists it's a problem with my computer. I finally give up and go to Panera to get online -- and mainline more coffee -- and then call back in 10 mins. Luckily, I get On The Ball Dude who does finally help me out although I need a new wireless router - damn damn!
Had to spend a couple of hours on the phone with tech support - I put it off for an hour while I drank FOUR cups of coffee to fortify myself. It was 7 am or I would have been hitting the vodka. After trying on bathing suits, talking to tech support is second on my "I'd Rather Poke My Eye Out" list. At least this was our local internet service provider so I wasn't talking to someone in India with a made up American name like "Amanda" or "Phillip" that you know the asshat company forces them to use instead of their real, gasp, foreign name. Really, I don't get that because I don't care what they call themselves as long as I can understand them and they can help me.
So, I talk to one chick who is worthless AND she mumbles so I can't understand her even though she is American. She can't figure out the problem so insists it's a problem with my computer. I finally give up and go to Panera to get online -- and mainline more coffee -- and then call back in 10 mins. Luckily, I get On The Ball Dude who does finally help me out although I need a new wireless router - damn damn!
posted by Katherine @8:03 PM
6 Comments:
I know how rage you can feel. I sometimes go to that situation where you call a service line and they keep passing you from one person to another and not one can you understand. If only you can hit them on the line I would do it. Sorry to say but it really pisses you off.
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Oh don't get me started on support lines. I always buy something now with very low expectations of getting any help from the company and I look mostly at my friends and how much they know about that product.
At least glad you got it figured out. Funny how hooked we've become on our wireless hookups.
I even hate it when the connection is slow, but no internet connection at all is terrible! we have become so dependant...sorry about needing a new router, but at least you know what you need... hope to see you posting soon :¬)
Good comparison--the bathing suit try-on and tech support.
I stopped by looking for Monday Memories: mine's up http://collectingmythoughts.blogspot.com/2006/03/monday-memories-grandmas-farm-did-i.html
I hate dealing with anyone who provides me a "service", an oxymoron term for certain, especially utlility and insurance companies, I PAY them for the ass fuck they give me every time, it makes no sense!
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